Blood Help exists only to help save lives
This platform was created solely to connect voluntary donors with people in serious medical conditions who need blood support. We facilitate humanitarian coordination — we are not a blood bank, broker, or marketplace.
Buying, selling, trading, or offering payment for blood or blood products is strictly prohibited on Blood Help in any form. Violations may result in immediate account removal and reporting to authorities where applicable.
This Privacy Policy describes how Blood Help ("we", "us") collects, uses, stores, and protects personal information when you use https://bloodhelp.org.
1. Information we collect
Account & profile
- Name, username, email, phone number, blood group, location (country, state, city), date of birth (donors).
- Profile photo, organisation documents (for verified entities), donation history you submit.
Usage & technical
- IP address, browser type, device information, pages visited, and security logs.
- Cookies and similar technologies (see Cookie Policy).
Content you provide
- Blood requests, messages in notifications, society posts, and support correspondence.
2. How we use information
- Operate the Platform and match donors with requests in your area.
- Send service emails (verification, alerts, password reset) and in-app notifications.
- Verify organisations, prevent fraud, enforce our anti-commerce policies, and protect users.
- Improve features, security, and aggregated statistics (non-identifying where possible).
3. What we do not do with your data
- We do not sell your personal information to data brokers.
- We do not share contact details publicly without your action (e.g. revealing contact on a request you choose to help).
- We do not use your health-related data for unrelated advertising.
4. Sharing with others
We may share limited data with:
- Other users — as needed for the service (e.g. public profile, request details, contact after you opt in to help).
- Service providers — hosting, email delivery, analytics bound by confidentiality.
- Authorities — when required by law or to investigate prohibited conduct (e.g. illegal blood sales).
5. Social login
If you sign in with Google or Facebook, we receive information allowed by your provider settings per their policies. You may disconnect social login in your provider account settings.
6. Retention & security
We retain data while your account is active and as needed for legal, safety, and backup requirements. We apply reasonable technical and organisational measures (encryption in transit, access controls, monitoring). No system is 100% secure; report concerns to support@bloodhelp.org.
7. Your rights
Depending on your location, you may have rights to:
- Access, correct, or delete personal data.
- Object to or restrict certain processing.
- Withdraw consent where processing is consent-based.
- Lodge a complaint with a data protection authority.
Contact support@bloodhelp.org to exercise these rights.
8. Children
The Platform is not directed at children under 18. We do not knowingly collect data from minors.
9. International users
Data may be processed on servers in jurisdictions different from your own, with appropriate safeguards where required.
10. Updates
We may revise this Policy; the "Last updated" date at the top will change. Significant changes may be notified via email or on-site notice.
Questions? Contact legal support · support@bloodhelp.org