Community Guidelines

These Community Guidelines explain how every member of Blood Help should behave so we remain a safe, respectful, and truly life-saving network.

Core principles

• Humanity first — act to help people in genuine medical need.
• Honesty — accurate blood groups, locations, urgency, and contact details.
• Voluntarism — donation is unpaid, uncoerced, and non-commercial.
• Respect — no harassment, hate speech, or exploitation of vulnerable patients.
• Safety — follow licensed medical facilities for actual blood draws and transfusions.

For donors

• Only register if you are willing to donate voluntarily when safely able.
• Update availability status; do not ghost urgent requests you committed to.
• Never request money, gifts, transport fees, or favours in exchange for donating.
• Decline if you are unwell, recently donated, or medically unfit — your health matters too.
• Protect patient privacy; do not share contact details or stories outside the Platform without consent.

For requesters & families

• Post only legitimate medical needs; do not exaggerate urgency to gain attention.
• Provide honest hospital or clinic information and realistic timelines.
• Thank donors and coordinators; do not pressure or guilt-trip volunteers.
• Never offer payment or rewards for blood on Blood Help — this is banned.

For hospitals, centres & societies

• Use verified organisation accounts; keep registration documents current.
• Coordinate with national blood safety regulations in your country.
• Do not use the Platform to source paid donors or sell blood products.
• Moderate your society members and report violations promptly.

Communication standards

• Keep messages relevant to blood support and patient care.
• No spam, chain messages, political campaigning, or unrelated fundraising.
• No discriminatory language regarding ethnicity, religion, gender, or health status.

Reporting problems

See suspicious posts, harassment, or commerce offers? Report to support@bloodhelp.org with links, screenshots, and usernames. We review reports as quickly as possible.